Delete your account and data
You can delete your Bell of Ash account yourself, without asking us. There are two ways.
1. In the game (fastest)
- Open Options (the cog in the Camp).
- Scroll to the Account section.
- Tap Delete account and confirm.
The account is gone immediately — together with the progress on the server and the save on your device.
2. By e-mail
If you no longer have the game installed, or cannot reach Options, write to [ADRES E-MAIL] with the subject “Account deletion” and include your player identifier (it looks like boa-… and is shown in Options → Account) or a character name.
We delete the account within 30 days of the request, usually sooner. Without the identifier or a character name we cannot tell which account is yours — under Art. 11 GDPR we may then refuse the request, because we must not erase someone else's data on a guess.
What is erased
Progress of all characters, gear and currencies, character names (released back to other players), your messages in global chat, Order chat and private conversations, your listings on the Ash Bazaar, Bazaar mail, your membership and rank in an Order, and the server account itself.
If you lead an Order, leadership passes to the highest-ranking member; an Order with no other members is disbanded.
What remains
- Purchase receipts — tax law requires us to keep them for 5 years. They contain no card details, only transaction and product identifiers.
- Moderation reports filed by other players in which your message is the evidence — for 12 months.
- Your contribution to the Order's Bell — once the account is gone it is merely part of the Order's shared total and points to no individual player.
Deletion is irreversible: characters and purchased Bell Tears cannot be restored.
Full details of how we handle data are in the privacy policy.